OK Finance - Customer Services Representative
Dah Sing Bank
Hong Kong
35天前

Reporting to the Branch Manager, you will be responsible for providing quality customer services to the customers.

Responsibilities

  • Greet and welcome walk-in & phone-in customers according to the established service standard
  • Handle customer enquiries and requests, and always seek advice from supervisor for proper handling of customer complaint as and when necessary
  • Perform loan processing and administrative duties
  • Assist in payment transaction such as disbursing loan proceeds and handle repayment over the counter
  • To meet the challenge, you should have the following qualifications and attributes :

  • Secondary education
  • Experience in Consumer Finance / banking industry is preferable
  • Good interpersonal and communication skills
  • Good knowledge of MS Office
  • With initiative, pleasant personality and willing to learn
  • Good command of written and spoken English and Chinese
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