Member Services Representative
Besteam Personnel Consultancy Limited

Diploma holder or above with at least 1 year customer service or sales experience focusing on front line customer interaction, preferably in luxury retail or private clubs or a customer service centre serving high-end customers

Excellent service attitude and a strong customer-oriented mindset

A team player, detail-oriented, with good communication and interpersonal skills

Proactive, responsive to changing customer needs, and with a can-do attitude

Familiar with the latest market trends in the high-end fashion industry and luxury retail industries

Good in spoken and written English and Chinese. Competent in spoken Putonghua

Good in PC skills including MS Office applications

Willing to work on shift (5 days / week from 11 : 30am - 8 : 30pm)

Job Duties :

Build and maintain good relationships with our members, provide high quality customer service at the VIP lounge, events, service counter and customer hotline

Provide personalized services and customer care, understand customer needs to enhance members’ loyalty and identify opportunities for cross-selling and up-selling to generate sales for s merchants

Actively promote company new tenants, new merchandise, experiences, promotions, events or CRM initiatives to members

Perform CRM database management via accurate data input of members’ information, preferences, spending receipts, and redemption of benefits or rewards

Support daily operations such as the members-only lounge, redemption of mall promotions, etc.

Actively reach out to collect feedback and comments from customers for continuous improvement in service quality

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