Senior Manager, Program Management Office
Hong Kong HK, HK

Senior Manager, Program Management Office

The Club is HKT's customer loyalty program and digital ventures arm. Anyone can join the program for free and enjoy the rewards, privileges, and services such as online shopping, travel, insurance, and CSR.

Members can earn Clubpoints from spending through HKT lines of business, affiliate services, or partnered merchants. Clubpoints can be used to redeem rewards or discount spending on the various The Club services.

At The Club by HKT, we are passionately working together and dedicated to creating a digital ecosystem so frictionless our members can live better, earn more.

The Club is seeking an AVP to join its Strategy Planning & Execution Team (SPE). SPE works closely with the business to drive the entire process from determining where to play, how to win, what capabilities to build, and seeing through the built out of those capabilities.

We are looking for someone who started their career as a Business Analyst / Project Manager before moving onto more business centric roles.

Your Role

Hands on responsibility for certain programs

  • Determine program roadmap, drive detail business design, manage implementation timeline and overall governance across multiple initiatives
  • Develop new initiative’s business justification, determine business requirements for the commitment of resources and implementation
  • Align shared service teams (digital, analytics, marketing) and support groups (Fin, Legal, HR) to program priorities
  • Identify, assess and mitigate program risks that could impair the ability to execute and scale the program
  • Provide management assistance, for instance by convening program reviews and management meetings
  • Support 10x growth for the business in the next 3 years

  • Strategy planning, execution, review, and optimization throughout our multi-year 10x growth journey
  • As a business partner, help align & integrate various business initiatives / operations to ensure a comprehensive digital ecosystem is built for our members
  • Proactively identify opportunities for the business, research & understanding the landscape & environment, put together business plans to realize those opportunities
  • Drive SPE success as part of the SPE leadership team

  • Contribute and establish best practice for program control and excellence
  • Guide junior team members in their respective programs
  • Be a good coach / teacher / mentor for junior members of the team
  • To Succeed in this role, you will need / have / be

  • 10 years of experience in both project management & program management
  • Demonstrated leadership and change management skill on both people you directly manage and to people you don’t directly manage
  • Implemented digital projects using various forms of project management methodology
  • Managed multiple programs where you played a hands-on program manager role
  • Excellent stakeholder management; ability to forge strong internal relationships across a broad range of functions
  • Good business acumen, able to understand an organization’s value proposition, its strategy, key competitors and connect it holistically to the day to day business operations
  • Able to tie in financials and business environment to the program you are managing
  • Team orientated
  • Energetic and dynamic in style; passion to learn new things; extremely adaptable in a constantly changing environment
  • Domains you should have experiences in or be excited to learn (E-Commerce, Loyalty, Digital Business)
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