Change Management Analyst - IT Service Operations Management - IT - Associate - 12 months Contract
Hong Kong Exchanges and Clearing Limited
Hong Kong, Asia Pacific

Job Responsibilities :

  • Take part in the IT service management implementation from the processes aspect.
  • Oversee the process of implementation and control of production changes according to policies, standards and procedures
  • Work on-site at data centers in weekends on roster basis to support IT teams on production change related activities
  • Maintain an inventory of privileged accounts and control the use of these accounts with the aid of leading Privileged Identity Management (PIM) tool
  • Maintain software licenses and IT asset inventory records and coordinate with IT teams to conduct annual stocktaking
  • Automate and streamline daily BAU activities to improve operational efficiency and reduce the chance of human errors
  • Job Requirements :

  • Strong knowledge of IT service management with at least 3 years working experience in incident and problem management, change management, identity and access management, and asset inventory management
  • Degree in Computer Science, Information System or IT related disciplines
  • Experience in financial services industry or other highly regulated organisations is preferred while not essential
  • Experience in leading ITSM solutions (e.g. ServiceNow, BMC, etc.) on mission critical, high availability, high performance and large-scale systems infrastructure
  • ITIL certified and knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management
  • Strong ability to carry out assigned tasks independently with little supervision
  • Strong analytical, problem solving, interpersonal and presentation skill.
  • Good communication and interpersonal skills
  • Team player
  • Proficient in documentation and technical writing
  • Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage
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