Change Management Analyst - IT Service Operations Management - IT - Associate - 12 months Contract

Hong Kong Exchanges and Clearing Limited

Hong Kong, Asia Pacific

2天前

Job Responsibilities :

Take part in the IT service management implementation from the processes aspect.

Oversee the process of implementation and control of production changes according to policies, standards and procedures

Work on-site at data centers in weekends on roster basis to support IT teams on production change related activities

Maintain an inventory of privileged accounts and control the use of these accounts with the aid of leading Privileged Identity Management (PIM) tool

Maintain software licenses and IT asset inventory records and coordinate with IT teams to conduct annual stocktaking

Automate and streamline daily BAU activities to improve operational efficiency and reduce the chance of human errors

Job Requirements :

Strong knowledge of IT service management with at least 3 years working experience in incident and problem management, change management, identity and access management, and asset inventory management

Degree in Computer Science, Information System or IT related disciplines

Experience in financial services industry or other highly regulated organisations is preferred while not essential

Experience in leading ITSM solutions (e.g. ServiceNow, BMC, etc.) on mission critical, high availability, high performance and large-scale systems infrastructure

ITIL certified and knowledge in ITIL processes such as change management, asset management, configuration management, incident management, problem management

Strong ability to carry out assigned tasks independently with little supervision

Strong analytical, problem solving, interpersonal and presentation skill.

Good communication and interpersonal skills

Team player

Proficient in documentation and technical writing

Good command of written and spoken English and Chinese. Proficiency in Mandarin is an advantage

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