Johnson & Johnson Consumer Health Company is recruiting for a Consumer Care Leader Hongkong & Taiwan located in Hongkong or Taiwan.
The Consumer Care Leader (CCL) will also assume responsibility as APAC Regional Consumer Insights Lead.
The position holder works with key cross-functional partners at J&J Hongkong and Taiwan and with regional Consumer Care Leadership to ensure best in class consumer experience when contacting us across all channels of their choice with a focus on digital / Social Media.
The Consumer Care Lead defines tactics that position Consumer Care are as a fully integrated Marketing asset and competitive advantage for the company.
The Consumer Care Leader establishes and maintains a strong understanding of local growth objectives, priorities as well multiple business needs and plans.
Manages successfully outsourced vendors and proactively recommends strategies that optimize consumer and HCP engagement strategies, driving business growth.
The position holder champions consumer centricity, being in charge for the extraction and assessment of consumer trends and insights from each consumer interaction in the APAC region and takes a proactive lead role in syndicating the Voice of Consumer throughout the organization.
Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements and other customary conditions and approvals.
Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.