Regional Executive, MAXIS GBN

Axa

HONG KONG

2天前

Retains accountability for all day-to-day Account Management, service satisfaction, and loyalty for corporate clients;

assists team in managing at-risk customers and customer persistency; promotes proactive customer interactions and responds to problems and opportunities with a sense of urgency and tenacity to resolve customer related issues.

Maintains a favorable working relationship with internal and external customers, partners to foster, aid, and promote a cooperative climate, which will maximize employee morale, productivity and efficiency / effectiveness.

Provide reliable, consistent, and predictable service across the Account Management organization to be validated through survey results.

Works with MAXIS GBN Global Account Executive to ensure resolution to high profile or highly complex customer concerns.

Pursues strategic interaction and coordination within the regions to deliver customer results.

Partners with various functions (technical), for timeliness, quality and profitability; provides consultative services to operating areas for the purpose of improving operational efficiencies resulting in cost savings and positive impact to customers.

Develops strong relationships to facilitate issue resolution as well as root cause analysis and identify process

Strong coordination skills and analytic background for appropriate risk assessment and justification.

Your Profile

Bachelor’s degree, majoring in major in Actuarial Science / Mathematics / Statistics.

Account Management experience.

Relevant business experience in the financial services industry. Preferably with Global Employee Benefits & Healthcare experience.

Proficiency with computer systems. Strong MS Office (, Excel, PowerPoint, Word)

Skills with employee benefits experiences of at least 8 years and above (candidate with less experience will be considered too)

Strong analytical skills. Well versed with Microsoft-Powerpoint, Excel spreadsheet, VBA, etc

Excellent verbal and written Chinese & English skills

Ability to multitask with accountability ensuring a closure of items.

Detailed oriented, with good business sense

About AXA

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life?

Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things.

In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

About the Entity

ABOUT AXA HONG KONG AND MACAU

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

As one of the most diversified insurers offering integrated solutions across Life, Health and General Insurance, our goal is to be the insurance and holistic wellness partner to the individuals, businesses and community we serve.

At the core of our service commitment is continuous product innovation and customer experience enrichment, which is achieved through actively listening to our customers and leveraging technology and digital transformation.

We embrace our responsibility to be a force for good to create shared value for our community. We are proud to be the first insurer in Hong Kong and Macau to address the important need of mental health through different products and services.

For example, the Mind Charger function on our holistic wellness platform AXA BetterMe , which is available via our mobile app Emma by AXA, is open to not just our customers, but the community at large.

We will continue to foster social progress through our product offerings and community investment to support the sustainable development of Hong Kong and Macau.

AXA is an equal opportunity employer. We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.

What We Offer

We offer excellent career prospects and attractive remuneration package to the right candidates.

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