Engineer (IT Service Desk) (3PL)
Easy Job Centre
Kowloon Bay


  • Provide day-to-day first line end-user support of Asia regions
  • Work with Global support unit, get in contact with IT colleagues and users from other overseas countries
  • Handle incoming calls and service tickets regarding user enquiries in professional manner as well as procurement of reported incidents via ticketing system
  • Participate in infrastructure projects and implementation work
  • Pro-actively monitor and review infrastructure components
  • Liaise with Global team to diagnose and report on problems
  • Willing to work outside office hours (onsite & standby)
  • Occasionally business travel is required and willingness to long-term delegation to Europe for training 3 months or plus
  • Requirements

  • Form 5 or above
  • Minimum 2 years experience in IT Helpdesk & Infrastructure areas
  • Solid knowledge in first-line user and technical support with strong skill in trouble-shooting and soft-skill in handling users a must
  • Hands-on experience in using Citrix, Microsoft Office 2013, Windows desktop is a must
  • Knowledge in application Cargowise and TMS knowledge is a plus
  • Knowledge in ITIL processes, FTP, SMTP, VPN, Lync (Skype for Business), Linux administration preferred
  • Knowledge in email system especially MS Exchange is an advantage
  • Good command of spoken & written English and Chinese, knowledge in Mandarin or German is a plus
  • Meticulous and methodical in creating solutions with strong analytical and problem solving skills
  • High motivated, independent, self-starter with good team player
  • Holidays : Bank Holiday

    Experience : Education : F.5

    Education : F.5

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