Retail Banking and Wealth Management (RBWM)
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-
class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-
centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join our team.
In this role, you will : Impact on the Business / Function
Develop and deliver a Digital Strategy across the China organisation including a strong partnering and activation platform
Support physical channels in the customer adoption of our digital propositions
Contribute to multi-channel performance and ensuring performance standards are met
Use innovative styles to support new business ideas entering the market
Be accountable for delivering sales and service targets where products are Digital pure play
Manage the P&L for the digital channels as part of the wider distribution proposition
Provide local business requirements for Digital change projects and provide final sign-off on testing and be accountable for quality assurance
Introduce Digital Innovations and strengthen Digital capabilities with an aim to increase customer adoption of our digital propositions and to enhance customer experience and satisfaction
Customers & Stakeholders
Work closely with Business performance to develop and define the multi-channel plan
Act as a spokesman with media for in-country digital press relations
Foster and develop a customer centric ethos, use customer insight to continuously enhance a seamless customer experience, increasing loyalty, advocacy and retention.
Work collaboratively across all internal business stakeholders in RBWM to develop local business requirements for Digital change projects
Work closely with functional stakeholders to ensure challenge but ultimately compliance to internal and external regulatory requirements
Deliver fair outcomes for our customers and ensure own conducts maintains the orderly and transparent operations of financial markets
Leadership & Teamwork
Create an excellent challenging team culture that will attract the best China digital talent
Build digital careers for new team and existing bank talent to build the next generation of digitally focused leadership
Define standards of performance in the Digital team and working collaboratively to ensure these are achieved
Drive team performance through inspiring leadership and coaching
Provide the Subject matter expertise across all aspects of area of responsibility
Strong contacts in relevant industries
Excellent communication skills and the ability to flex styles to engage with generalists and specialists
Provide personal leadership required for business delivery including removing barriers across teams and work partners
Promote the customer journey and experience as a central value balanced against the requirement of Digital business
Works in a facilitative manner in the matrix to build capability in progressing objectives while maintaining sight of key outcomes
Actively engage external organisations to understand market trends and seek opportunities for improvement in own team and matrix
Operational Effectiveness & Control
Contribute to ensuring digital channel goals are identified, communicated, documented, agreed and delivered in the most cost effective manner possible through to the completion of the successful pilot deployment
Identify key risks, issues and interdependencies and providing appropriate mitigation strategies
Accountable for ensuring all programmes achieve all SLAs at specific costs
Support audit / independent programme assessments as required
Ensure HSBC is not put at any operational or reputational Risk
Strong analytical focus to drive the development of the business
Ensure local requirements, regulations and laws are adhered to and communicated to the Regional team
Align and maintain target operating model required
To be successful in the role, you should meet the following requirements :
Strong management experience in leading the development and delivery of digital platforms and products
Outstanding Subject Matter Expertise of channel, including technical, commercial, market place, customer considerations, China market (not necessarily financial services)
Strong personal links in the digital channel industry
Ability to lead specialised teams
Keen understanding of products, services and underlying processes to fulfill
Strong Commercial Orientation, ability in balancing risks vs rewards and maximizing the cost effectiveness and profitability for the business
Strong people leadership, team work, gathering information and analyzing, judgment and decision making, communication competencies.
Ability to speak Mandarin is a key asset.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment.
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Issued by HSBC Bank (China) Company Limited