Top Executive Support Specialist
Schneider Electric
Quarry Bay , HK
1天前

Description de l'emploi

Top Executive Support Specialist - HongKong-00639R

  • Provide daily support to Top Executives and their Assistants in Hongkong Office
  • Log and track ticket in OneTools platform by following operation process
  • Manage IT request or support requirement for ExCom events in HongKong / APAC region
  • Fulfill other ad-hoc request from top leaders / corprate requirement
  • Manage communication with Top Executives and their Assistants for srvice change or outage
  • Proactively identify and improve current service gaps that affects leaders' productivity or user experience
  • Be a member of global Top Executive Support community and partner with the rest for global network
  • Proactively share insights, propose improvement plan and follow through
  • Exigences

  • Bachelor’s Degree or equivalent
  • Good English communication skill in both verbal and written
  • Willing to help others / Customer mindset
  • Ability to communicate with executives and establish the trust
  • Familar with PC hardware / iOS / Android mobile / Office applications, etc
  • Passionate and Demostrated problem solving capability
  • Proved IT support experience (3years+) is prefered
  • Any IT related certification is a plus, especially ITIL / ITSM
  • Cantonese or Mandarin speaking is a plus
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