Core Business Services - Talent – Learning & Development – Program Manager
Ernst & Young Global Limited
Hong Kong, CN

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong.

As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning.

That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.

Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Program Strategy

  • Understand stakeholder learning requirements and envision their future learning needs
  • Ensure alignment of learning with firm strategy and global initiatives
  • Work together with learning partners and learning leads to identify learning needs in their practices, and develop best practices to deploy, deliver, and communicate Learning.
  • Establish learning maps and curriculum plans
  • Identifying business needs, conduct skills gaps analysis, and recommend solutions
  • Build and maintain strong relationships with other EY offices with a view to sharing learning resources and ideas
  • Communicate practice learning needs to leadership
  • Serve as a learning advisor to individuals and business units
  • Learning Design & Delivery

  • Identify and review courses / products / materials / technology which are relevant to the practice
  • Design, and / or coordinate the design of, high quality learning interventions in a variety of delivery environments (e-
  • Learning, instructor led, virtual classroom)

  • Facilitate the design process, partnering with subject matter experts and other resources as appropriate
  • Identify and promote new methods and techniques in learning design, delivery and administration
  • Analyze the effectiveness of current learning by compiling and assessing evaluation data
  • Train facilitators in effective facilitating techniques
  • Coach facilitators on their facilitation skills
  • Review and assess external vendor courses, college / university courses to meet development needs and to provide a well-rounded curriculum
  • Learning Management

  • Design implementation plan on existing courses
  • Manage external vendor relationships and contract negotiations
  • Identify / recommend subject matter experts and instructors
  • Create and monitor learning budgets working with the program manager
  • Monitor the production of learning materials and the distribution and completion of pre-work activities for course
  • Requirements

  • University graduate with minimum 6-8 years of working experience in professional services or blue chip environment, with learning function or with a background in advisory, assurance or transaction support
  • Ideally with experience in course designing, delivery and evaluation. Experience in managing regional learning programs, leadership and coaching programs, planning curriculum, and conducting needs analyses will be a plus
  • Knowledge management experience would be helpful
  • Ability to provide pragmatic solutions to business needs
  • Strong stakeholder influence ability
  • Good project management skills
  • Experience of supervising staff and managing relationships with external suppliers
  • Effective communicator. Good presentation skills both oral and written
  • Team player and active listener with the ability to respond to and develop the ideas of others
  • Excellent command of spoken and written English and Chinese (Cantonese and Mandarin)
  • 申請
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