A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Business Development Officer (MPF)
Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.
Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.
We are currently seeking a high caliber professional to join our department as Business Development Officer (MPF).
Principal Responsibilities :
Understand and provide excellent customer service, enabling customers to enjoy the full benefits of our MPF products at Bank branches
Build up close relationship with business partners and demonstrate strong market expertise
Explore referral opportunities for various products
Participate in business activities and any ad hoc business programs and activities
Complete business fulfillment process as appropriate
Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers’ needs
Establish good rapport and maintain relationship with customers, handling enquiries, resolving customer problems or complaints and follow up with customers applications
Secondary education or above
Some working experience in banking or customer service will be an advantage
Passes in the Insurance and MPF Intermediaries Qualifying Examinations as well as HKSI licensing examinations is a must
Highly motivated, positive attitude and accountable
Team player with a self-motivated mindset and genuine interest in banking or pensions industry
Good communication and interpersonal skills
Effective problem solving skills
Proficiency in both English and Chinese
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers