Reports to : Global Business Services Manager
Department : Global Business Services (GBS)
GBS will be Cathay Pacific's trusted partner in establishing end to end processes and services to deliver value through simplification, innovation and automation.
The ultimate purpose of this role is to deliver quality services, in a cost effective and efficient way, to all business units / subsidiaries, employees and external stakeholders.
This role is accomplished by leading or participating in, for example, the :
Standardization and simplification of policies and procedures
Review of existing tools on documentation and information management
Proposal and implementation of improvement initiatives such as lean, robotics, and ECm
Improvement of GBS presence throughout internal communication channels
Centralised Master Data team is part of the Record to Report stream, which provides services and administration of the core data in SAP that is essential to operations for employees and business units.
It currently manages SAP master data requests on vendors, customers, materials, delegation of authority, cost / profit centres, GL around, projects and work breakdown structure, bank accounts, internal orders, treasury and flight orders.
Lead the team in ensuring tasks are carried out to a high standard and completed within service level agreements (SLAs)
Provide regular operational feedback to the GBS Manager as well as identify and escalate potential serious operational and customer issues
Act as escalation point for Associate Executive / Executive, assisting with query resolution and case managing complex queries
Coach and support the teams in ensuring the Centralised Master Data processes are in accordance with the agreed service levels and ensure back-
end operations are efficient and effective. Be a role model for team members and develop individuals to ensure they reach their maximum potential
Given the management of sensitive data, to maintain confidentiality and observe data protection and associated guidelines where appropriate
Ensure consistent delivery of established SLAs through active, ongoing management
Identify common feedback to enable Customer Services team or future technology to respond to employees with a view to continually improving customer services and GBS productivity
Process improvement initiatives
Lead process improvement initiatives within GBS as well as with business units, to deliver efficiencies and benefits to internal and external customers
Undertake any project work relevant to the activities of GBS as requested by the GBS managers
Act as a Project Manager to lead cross-functional team and project meetings and work collaboratively with all necessary individuals to achieve the goals of each given project
Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives
Track, measure and achieve defined department metrics
Work with key stakeholders to determine areas for optimization; develop solutions to continuously improve and streamline processes and to develop value adding enhancements
Partner with stakeholders to implement process modifications that support changing business and compliance requirements
Relevant tertiary qualifications in Business, Commerce, Information Technology, with a major or sub major in Finance and / or Accounting, (or equivalent skills and knowledge)
5 - years of experience in Finance, Accounting and Master Data Management roles (or equivalent level of skill obtained through on the job training / experience) within General Business Services / Shared Services environment
Experience and / or fundamental knowledge of Master Data Management
Experience and / or fundamental knowledge of Airline Industry
Experience with SAP S / 4HANA or other major financial systems essential
Technical financial skills as required
Demonstration of leadership skills by role-modelling, engaging the team and creating a positive environment
Ability to multi-task between daily operations and project initiatives in a fast-paced environment
Experience in maintaining a working knowledge of labour, human resources, legal and operational issues related to Cathay’s HR systems
Strong analytical and problem-solving skills
Capability to work independently with strong sense of responsibility
Open-minded in adopting technologies
Customer-centric. Ability to act consistently and fairly with GBS’ customers / business units, focusing on
resolving issues and performing with a customer focused attitude
Strong written and verbal Chinese (Cantonese) and English communication skills
Ability to maintain the highest degree of confidentiality, and be discreet and professional with all levels of the organisation
Strong influencing and interpersonal skills to collaborate with Business Units and work with a diverse group of people to meet goals and objectives
Developing Professional Expertise
Analysis and problem-solving
Planning & Organising
Continuous improvement & innovation
Teamwork and Building Partnership
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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