Member Service Representative (Part-Time) - Humphreys Plaza
Navy Federal Credit Union
Plaza, Humphreys, Korea
16小时前

Employee Perks

Why You Will Love Being Part of the Navy Federal Team :

  • Competitive compensation with opportunities for annual raises, promotions, and bonus potential
  • Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)
  • On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses
  • Consistently Awarded Top Workplace
  • Nationally recognized training department by TRAINING Magazine
  • An employee-focused, diverse, and service-oriented workplace environment
  • Basic Purpose

  • To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts;
  • lending products; and credit / debit cards.

    Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application.

    Please be sure to check your spam and junk folders if you do not see the email in your inbox.

    Responsibilities

    Analyze, research and resolve problems and discrepancies related to member accounts / loans

    Assist members with submitting consumer / mortgage / equity loan, overdraft protection and credit card applications

    Counsel current and prospective members about Navy Federal's products and services

    Ensure cash and other negotiable instruments are handled properly

    Identify opportunities to cross service products and increase product penetration

    Perform platform banking functions

    Understand and comply with federal and other regulations relating to financial products and services

    May assist with Branch Office vault opening, closing and balancing procedures

    May serve as a Branch Office and / or ATM vault custodian

    Perform other duties as assigned

    Qualifications All required unless otherwise noted

    Ability to work independently and in a team environment

    Familiarity with savings and checking products, accounts and services

    Effective active listening skills to accurately respond to inquiries and account requests

    Effective organizational, planning and time management skills

    Effective research, analytical, and problem solving skills

    Effective skill building effective relationships through rapport, trust, diplomacy and tact

    Effective skill exercising initiative and using good judgment to make sound decisions

    Effective skill maintaining composure in a high production and changing environment

    Effective skill navigating multiple screens and PC applications and adapting to new technologies

    Basic skill performing mathematical calculations and working accurately with numbers

    Effective verbal and written communication skills

    Desired - Exposure to member / customer service preferably in a call center, retail banking or financial institution

    Desired - Exposure to working in a credit union environment

    Bank Secrecy

    Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

    Hours : Available Monday Saturday : hours based on business needs

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