Why You Will Love Being Part of the Navy Federal Team :
lending products; and credit / debit cards.
Candidates who meet the minimum requirements of the position will be sent a required online assessment to the email address listed in the application.
Please be sure to check your spam and junk folders if you do not see the email in your inbox.
Analyze, research and resolve problems and discrepancies related to member accounts / loans
Assist members with submitting consumer / mortgage / equity loan, overdraft protection and credit card applications
Counsel current and prospective members about Navy Federal's products and services
Ensure cash and other negotiable instruments are handled properly
Identify opportunities to cross service products and increase product penetration
Perform platform banking functions
Understand and comply with federal and other regulations relating to financial products and services
May assist with Branch Office vault opening, closing and balancing procedures
May serve as a Branch Office and / or ATM vault custodian
Perform other duties as assigned
Qualifications All required unless otherwise noted
Ability to work independently and in a team environment
Familiarity with savings and checking products, accounts and services
Effective active listening skills to accurately respond to inquiries and account requests
Effective organizational, planning and time management skills
Effective research, analytical, and problem solving skills
Effective skill building effective relationships through rapport, trust, diplomacy and tact
Effective skill exercising initiative and using good judgment to make sound decisions
Effective skill maintaining composure in a high production and changing environment
Effective skill navigating multiple screens and PC applications and adapting to new technologies
Basic skill performing mathematical calculations and working accurately with numbers
Effective verbal and written communication skills
Desired - Exposure to member / customer service preferably in a call center, retail banking or financial institution
Desired - Exposure to working in a credit union environment
Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Hours : Available Monday Saturday : hours based on business needs