Value Assessment - Contact Center
HSBC Group
Hong Kong, China
9天前

Description

Some Careers grow faster than others.

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

HSBC Operations, Services and Technology

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition.

Global Service Delivery

Within HSBC Operations, Services and Technology, Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance.

Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

Role Purpose

We are currently seeking an ambitious individual to join this team working together with colleagues to define, manage and achieve divisional business targets.

In this role, you will :

  • Meet targets on productivity and accuracy within stipulated time frame. Instructions / requests are correctly interpreted and fully undertaken.
  • Work is / tasks are processed in accordance with policies and procedures. Common fraud / errors / irregular transactions are identified and escalated;
  • Issues / problems are effectively investigated and resolved or appropriately referred with recommendations;
  • Acquire and update knowledge on procedures related to relevant processes;
  • Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures;
  • All data requirements (timesheets, leave requests, absence requests and ad hoc process information) is completed and updated in a timely manner.
  • Qualifications

  • Good communication skill in pure Cantonese;
  • A diploma or degree in any discipline;
  • Ability to understand and interpret numeric data;
  • Flexibility to work
  • Shifts;
  • Attention to details;
  • Basic computer knowledge;
  • Ability to maintain focus while working with voluminous data;
  • Ability to multi task;
  • Customer-focused and attentive to the needs and requirements of the customers;
  • Good and fast learner on job knowledge and technical skills to cope with the assignments within a short timeframe;
  • Good commitment and can work under pressure.
  • You’ll achieve more at HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Issued by HSBC Electronic Data Processing (Guangdong) Ltd. GSC China

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