Card and Loans Telesales Officer - Hang Seng Bank
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Card and Loans Telesales Officer

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our team as Card and Loans Telesales Officer .

Principal responsibilities

  • To provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.
  • proactively via inbound and outbound channels

  • Promote loan / insurance products when customer’s need are being identifies to reach the sales achievement for the department
  • Contribute to the achieving the section’s service and sales objectives
  • Timely response to customer’s feedbacks, drive for service improvement and better customer experience
  • Assist team head to review and allocate the resources so as to optimize the team productivity
  • Identify the potential improvement areas to enhance the work efficiency
  • Coordinate and liaise with relevant parties to ensure smooth implementation of various projects
  • Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements
  • Requirements

  • Diploma in a related discipline OR other relevant professional qualifications
  • Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business
  • Strong sales and customer service orientation, with ability to work under pressure
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Willing to work on flexi-hours
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Candidates with less experience will be considered for the position of Senior Card and Loans Telesales Representative )

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