Medical Operation Manager
Bristol-Myers Squibb Company
Hong Kong - HK

The role proactively ensures that the needs of the business are met through strong, engaged collaboration with our Healthcare Professionals (HCPs), Commercial and Medical colleagues.

An expert on the end to end Health Care professional interactions and meetings management process. The incumbent is expected to :

  • Project owner of all medical activities and projects
  • Acts as an expert facilitator of Meetings & Events with respect to Health Care professionals, venue contracting and coordination of invitations, travel logistics, material preparation and budget management from event initiation through execution and close out.
  • Accountable for own actions contributing to the execution of all events, in accordance with BMS Standard Operating procedures (SOPs) as well as statutory compliance requirements for the local market.
  • Conducts due diligence across all activities

  • An expert facilitator on contract management, advising stakeholders on the HCP contracting process within the local market and simple cross border activities.
  • Supports driving the strategy for continuous improvement with standardization, automation and process simplification.
  • Responsible for ensuring speed with escalation and resolution of issues relating to meetings management and HCP payments
  • Be responsible for medical enquiry triage and records, Mercury uploads, as system champion, promotional material retention, compliance check, budget management, medical operations

  • With event planning experience, very detail-oriented, highly organized with track record of project exellence
  • Insight and experience of having worked in a sales / marketing environment or experience in a commercial customer facing role is a plus
  • Business or technical undergraduate degree or recognised professional qualification
  • Experience of leading and managing small to medium scale projects with complexity
  • Experience in Contracting, HCP Payments, Event Management in the HCP transactions area
  • Individual who holds high standard of compliance principles, has comprehensive understanding of internal compliance processes and external statutory code requirements across the local market, including transfer of value reporting in relation to HCP meetings and transactions and HCP tiering / payment rates
  • Understanding of corporate infrastructure and deployment methodologies in order to drive continuous improvement
  • Fluency in English and Pu Tong Hua
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