Assistant Manager, Operations Support
Zurich Insurance Group Ltd
Hong Kong

Our Opportunity We offer a full range of tailored and focused solutions to commercial and corporate customers, and mid-sized enterprise customers, as well as a wide range of personal line products to individual customers.

Our mission is about helping customers understand and protect themselves from risk. We have been applying our expertise and experience so that our customers can have the very best protection for the things they value.

We aspire to become the best global insurer as measured by our customers, employees and shareholders. Being part of the team, you will apply your professional knowledge and expertise to drive the change of the way we work across functions to better serve our customers and meet their needs with more effective ways of working.

If you are interested in working in a dynamic, challenging environment, for a company that recognizes and rewards your creativity, initiative and contributions, just simply click "Apply online". Your Role

  • Provide daily operation support to Life intermediary management activities
  • Manage and update the intermediary management governance framework for Operations support team
  • Identify and comply with the main principles of legal and regulatory controls which are relevant to governance standard work and business intermediary practices
  • Support the Life insurance distribution related activities and proactively communicate with business partners and internal stakeholders
  • Closely work with the sales support and broker admin to resolve the customer issues and enquiries
  • Support the implementation of operation projects for Operations Service teams, collect project performance data and highlight variances against plans
  • Create and sustain a high performance culture within the team
  • Your Skills and Experience

  • Degree holder with minimum 5 years of relevant experience in operations / intermediary support in insurance industry
  • Experience in project management is preferable
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Proficiency in Microsoft Applications, e.g. Words, Excel, PowerPoint, etc.
  • Good command of both written and spoken English and Chinese
  • Additional Information Primary work location is Hong Kong. You can apply by clicking on the button Apply online . Who we are Looking for a career that will excite, challenge and inspire you?

    Thinking about insurance? Perhaps you should. Working for us is a totally different experience to what you probably expect.

    How do you feel about the things you truly love? Don’t you want to protect them in the best way possible? Imagine if you could help people do this all over the world.

    You’d give them confidence and reassurance by protecting what they love most. This is no easy task. In today’s interconnected world, tackling risk is fast, unpredictable and invigorating.

    You’ll have to think on your feet as you manage risks big and small, from flooding to cyber crime. You’ll be tackling issues like these in over 170 countries.

    It’s a big challenge, but you’ll have a truly diverse network helping you. As part of an international team, every day would provide opportunities to learn, grow and share ideas.

    As you make an impact across borders, you’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

    So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. Zurich Insurance has the policy to be an equal opportunity employer.

    We aim to attract and retain the best qualified individuals available, without regard to criteria such as race / ethnicity, national origin, religion, gender, sexual orientation, age or disability.

    At Zurich we believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining and developing a diverse workforce where employees feel valued, respected and empowered allows people to reach their full potential.

    As a business this diversity helps us to better reflect and understand our 4 million customers’ needs to allow us to drive better outcomes.

    As a global organisation, with an increasingly agile workforce, we're happy to consider flexible working arrangements.

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