SG CIB is the Corporate and Investment Banking arm of the Société Générale Group. Present in over 50 countries across Europe, the Americas and Asia.
SG CIB provides corporate, financial institutions, investors and public sector clients with value-added integrated financial solutions.
Client Life Cycle Intelligence & Care (CLIC) is part of the Cross-Business Client management division for Global Banking and Investor Solutions (GBIS).
CLIC is responsible for the SGCIB’s Onboarding, KYC and Client Reference and Regulatory processes. Its mission is to ensure a simple-
track and distinctive client journey, both on clients’ and on employees’ side, with a continuous commitment all along our clients’ lifecycle.
CLIC is responsible for the following roles :
Coordinators of client onboarding and outreach : facilitating client navigation in the organization
Data stewards : ensuring clients are ready to trade and maintaining data quality
KYC, Tax & Investors protection regulation experts : fulfilling our regulatory obligation to protect Société Générale and our clients
Partners : assisting our collaborators throughout the organization in making our relationship with our clients a unique experience
Keepers : establishing the normative framework between Société Générale and its clients
The Existing Client Management team is a key pillar of the KYC team which support the bank’s anti-money laundering system.
Its mission is to ensure the bank is compliant with its obligation of client identification and due diligence on a worldwide basis and to provide the institution with adequate and complete client information.
The role acts as the interface between clients and internal key stakeholders. As a dedicated point of contact, the team is responsible for the successful end-
to-end review of the KYC profile by identifying KYC requirements, collecting and validating documents that cannot be obtained via public sources and final signoff of the file.
Responsibilities include supporting the business lines, managing their priorities and providing transparency of the process.
The team provides advisory services internally and externally, and should be well versed in the latest KYC and regulatory requirements and how they are applied within our organization.
Coordination of priorities with different Business Lines in Asia-Pacific is critical to have an efficient reviews process and to use our resources in the most optimal way.
The Case Lead is accountable for the accuracy of the file in line with policy and procedure and in addition responsible for final validation of the file from a KYC perspective.
Help the client / sales understand SG’s KYC requirements and provide additional rational as to why certain documents are being requested
Ensure the relevance, quality and accuracy of main client description and categorization attributes in SGCIB and SG Group client data bases
Take responsibility for the proper management of KYC files and client records in the information systems
Use strong communication skills (verbal and written) to review existing clients to the bank and ensure KYC files are consistently completed in line with policy and procedure.
Manage communication & updates between all key stakeholders
Act as dedicated point of contact for internal stakeholders and external clients, to enhance coordination and prioritization of the review cases in the APAC region as well as between various regional hub located in Europe and USA
Ensure weekly productivity targets are met while quality remains at the highest standards
The Case Lead is responsible to work closely with our outsourcing partners and set their priorities which have been agreed with the business
Ownership of the case from the point of documents collection to validation
The case lead is responsible for assessing the final Client risk and providing final validation on the KYC analysis
Advisory role for all BLs and Clients
Provide transparency, report incidents and escalade blocking or complex cases to front office or Compliance with expected actions plans
Major Accountabilities / Principal Responsibilities
Collect documentation from Clients and provide guidance and support
Set regular meetings with front office for follow up
Participates in key projects linked to coordination with other teams within the global KYC network for documentation collection required KYC reviews
Manage business priorities while at the same time providing transparency and visibility
Lead performance meetings with internal stakeholders and business
Produce reports for follow up, population management and KPI monitoring
Assist in managing a dedicated mailbox for the periodic reviews process
Provide cross coverage on all team functions
Provide assistance and expertise to FO and Clients on the periodic reviews process
Comply with all Risk and regulatory obligations where relevant
Participates in key projects linked to managing existing client’s data and KYC profile
4-eye check & validation of KYC files to ensure that it is in line with policy and procedure
Ensure client data (e.g. change of name, change of address, merger with other entity, change of ownership) in the client referential database is updated, as a result of the review process or when Front Office advise KYC such information that can constitute a trigger event
Key Skill Areas & Knowledge Required
Prior experience in KYC in a broker or investment bank environment
Client facing skills ability to speak to the client on regular basis and provide accurate and efficient information
Ability to explain clearly to the client the requirements for the periodic reviews process
Ability to understand the client structure and the structure of a financial transaction
Understanding of key issues in relation to AML risk, ability to identify relevant sources of information
Familiarity with Hong Kong AML / KYC regulatory and compliance issues particularly in the banking and investments sectors, to ensure our KYC standard is compliant with local regulatory requirements
Analytical skills, precision, curiosity, tenacity and ability to work autonomously
Ability to work under pressure and handle difficult conversations
Demonstrated ability to prioritize and work within tight and changeable timeframes
Ability to build and cultivate good working relationships with Business Lines and Clients
Good interpersonal and communication skills, sense of service, and flexibility are essential requirements
The position requires effectiveness, team spirit and an ability to work in a fast-paced and demanding environment
Transversal knowledge of the services and products of the corporate and investment banking sector. Specific knowledge of SG group is an advantage
Eagerness to learn and to keep abreast of AML / KYC latest issues and requirements
Fluent in written and spoken English. Fluency in Mandarin or Cantonese preferred.