Customer Contact Specialist (YETP Recruitment Day at Mong Kok)
港龍航空有限公司
Hong Kong Special Administrative Region of China
12天前

We are now offering a great opportunity for you to join our YETP Recruitment Day for the position of Customer Contact Specialist on 21 Sep 2018.

Time : 1 : 00pm 5 : 00pm (please sign up at 12 : 30pm for the YETP registration)

Venue : Suites 8-11, Level 42, Office Tower, Langham Place, Mong Kok

Department : Global Contact Centres

Reports to : Customer Contact Lead

If you are passionate in providing a great customer experience in one of the world’s greatest airlines using channels other than the traditional face-

to-face with our customers, such as by phone, and emails, we welcome your application to join our Global Contact Centre.

As a Customer Contact Specialist, you are at the very frontend to assist our passengers to pick the right leisure product, impressing them through excellent tele-

servicing, clearing enquiries such as reservations, and providing after sales supports for passengers around the world.

Key Responsibilities :

  • Advising on the travel itineraries be part to create a seamless travel experience Impress customers from around the global
  • Provide assistance to customers for flights and general enquires on Cathay Pacific and Cathay Dragon’s products
  • Respond to customer inquiries, feedback and compliments
  • Provide after sales service and care to our customers
  • Requirements :

  • The permanent Hong Kong resident status
  • Minimum age of 18
  • Minimum pass rate in 5 HKCEE / HKDSE subjects including English Language; or equivalent
  • Proficiency in English (spoken and written) and Cantonese (spoken), Mandarin is an advantage
  • Flexibility to work on shift schedules (including overnight and weekend)
  • Successful applicants will enjoy the following :

  • Roster based on a 5-day working week with flexible shift patterns
  • World-class training, coaching and support throughout your career
  • A safe and collaborative working environment in our Global Contact Centre
  • Comprehensive Insurance Scheme and Medical Coverage
  • Staff and family concessional travel benefits
  • The application deadline is 20 Sep 2018. On-site interview will be available on the day. Please bring along your Hong Kong ID card, photo, CV and reference for document check.

    Only shortlisted candidates will be notified by email with the interview time.

    Job Segment : Recruiting, Call Center, Human Resources, Customer Service

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