Lead Digital Analyst - Retail Banking and Wealth Management
HSBC Group
Hong Kong, China


Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.

It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-

centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Lead Digital Analyst .

Principal responsibilities

  • Leading requirements activity to facilitate elaboration of customer and business user stories
  • Bridging the gap between Small Medium Enterprises from products, propositions, markets, business and delivery teams
  • Sourcing and interpreting data and insights to underpin the feasibility and design of digital features and functions
  • Collaborating with other Digital teams working in an Agile environment to deliver more features faster
  • Leading, supporting and coaching Digital Analysts which may involve line management responsibilities
  • Requirements

    Very strong analytical ability and problem solving skills, excellent attention to detail and the ability to see things through to completion

    The ability to quickly understand customer and operational considerations such as risk

    Experience of managing a team leading requirements activity to support the delivery of digital products and features across regions / or markets

    Highly developed communication skills, both written and verbal, to explain complex or technical issues

    Experience of User Centred Design methodology

    Leadership experience in Scaled Agile or Agile, process improvement and LEAN thinking environment

    Subject Matter Expertise of online and mobile channels, including technical, market place and customer considerations

    Pragmatic decision making skills, with the ability to make clear judgments based on data and understand the implications

    Experience of relevant systems such as JIRA, Confluence, APIs, AEM

    Ability to lead and influence

    Strong negotiation and relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

    Respectful of different cultures, working with colleagues from across North America, Latin America, Middle East, Asia Pacific and Europe

    You’ll achieve more when you join HSBC.

    Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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