Service Manager / Assistant Service Manager
Siemens AG
Kwun Tong, Hong Kong, Hong Kong

Service Manager / Assistant Service Manager - Building Technologies (Ref : HRD-R113-18)

Responsibilities :

The successful candidate will be responsibl e for manage the service team running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations .

The responsibilities also include :

Take ownership of customers issues and follow problems through to resolution

Responsible to review the service quality with engineers

Keep ahead of industry’s developments and apply best practices to areas of improvement

Forecasts manpower requirement, co-ordinates manpower usage, equipment delivery and subcontract work to insure maximum profitability and optimized customer relation

Source resources to sustain the workforce to deliver the services and adhoc request by the customer

Prepare technical proposals of the system improvement / enhancement to the customers

Coordinate engineers and technicians for execution of maintenance services and upgrade projects

Monitor work progress and m aintain an orderly workflow according to priorities, ensure on time completion,

Keep accurate maintenance service and project records and document customer service actions and discussions

Requirements :

Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply :

University graduate in Mechanical / Building Services / Electrical Engineering or related disciplines

At least 12 years’ service execution experiences in the related fields

Knowledge of fire service installation, building automation or ELV Installation is preferred

Advanced troubleshooting and multi-tasking skills

Customer service orientation and strong client-facing and communication skills

Ability to think strategically and to lead

Proficient in English and Chinese

Job ID : 74486

Organisation : Building Technologies

Experience Level : Experienced Professional

Job Type : Full-time

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