Officer, Customer Service
FANCL
Tsim Sha Tsui, Kowloon
10天前

Customer is always our first priority. Working seamlessly with other teams in Retail Management, our Customer Services department is tasked with the objective of delivering the best services to meet our customers’ needs.

We develop standards, processes, and systems to make sure that our service quality is delivered consistently to a high level of customer satisfaction.

We are now looking for a high caliber professional to join us. The incumbent will be responsible for handling customer enquiries and ensure high quality service and customer satisfaction at all times.

He / she will closely support the front-line operations for day-to-day customer enquires and proactively follow up with cross departments to ensure all the enquiries are effectively resolved.

He / she will also need to analyze customer feedback and provide value-added recommendation to excel overall service level.

Requirements :

  • University graduate in any discipline
  • Minimum 2 years of experience in customer service, preferably in beauty industry
  • Experience in front-line and / or online shopping service center operations would be definitely an advantage
  • Customer oriented with excellent telephone manner and service mindset
  • Independent, pleasant, self-motivated and able to work under pressure
  • Excellent communication, interpersonal and coaching skills
  • Good command of both written & spoken English and Chinese (Cantonese and Mandarin)
  • Proficient in Microsoft Office and Chinese Word Processing
  • A 5-day work week
  • Competitive Salary Package
  • Guaranteed 13 Months’ Pay & Year End Discretionary Bonus
  • On the Job Training & Training Subsidies
  • Full Paid Sick Leave, Annual Leave, Maternity Leave, Paternity Leave
  • Staff Benefits e.g. Staff Purchase Discounts, Free Product, Discounted Gym Membership, Comprehensive Medical Benefits Coverage, etc.
  • Staff Activities & Events e.g. Mid-Autumn Festival Gathering, New Joints Gathering, Annual Dinner, Christmas Parties, Health Talks, Sports Activities, Interests Classes
  • Interested applicants please click 'Apply Now' to apply through our company website. For internal reference purpose, please also state your public examination results on your attached résumé.

    Personal data collected will be used for recruitment purposes only.

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