Assistant Store Manager
Tiffany & CO
Hong Kong
12天前

Overview

TIFFANY & CO ., the world’s premier jeweler, renowned for unique designs and superior craftsmanship for over 170 years, is inviting high caliber personnel to join our retail team in Hong Kong.

Fiscal Accountability

  • Meet and exceed the store sales plan.
  • Achieve target by category.
  • Think strategically and proactively propose constructive action plan to create traffic and store attraction to achieve sales.
  • Maximize the use of company resources e.g. marketing collateral, to achieve better sales results.
  • Act as a sales leader liaison between Sales Professionals and Sales Manager / Store Manager.
  • Partner with Sales Manager / Store Manager to deliver monthly and quarterly sales plan achievement and sales strategy for Sales Professionals.
  • Use sales reporting tools to create recommendations for increasing sales.
  • Regularly communicate corporate strategies and initiatives to Sales Professionals to increase sales.
  • Talent Management

  • Utilize Tiffany Onboarding program to ensure a consistent, branded onboarding experience for all new employees.
  • Partner with Store Manager to manage, coach, and develop retail sales team of designated locations.
  • Identify and communicate with top talent, providing career and skill development to build leadership bench strength.
  • Hold yearly PMP meetings with all members of staff to discuss performance relative to expectations / plans, to identify and leverage strengths, and to close any identified skill gaps through appropriate coaching and / or training.
  • Ensure timely and effective resolution of all significant performance issues by creating action plans for underperforming employees.

  • Assist Store Manager to perform monthly touch base coaching exercise with all store staff, partner to develop individual action plans to increase sales and improve performance.
  • Assist in performing monthly touch base coaching exercise with KPI results.
  • Identify and tracking the development of potential employees.
  • Store Operations

  • Ensure the store operates efficiently and effectively and in compliance of company standard.
  • Collaborate with CVM and merchandising for timely implementation.
  • Maintain standards for all creative vehicles in store, including : Windows and vitrines, signage, flowers, bar, holiday décor.
  • Maintain standards for merchandising directives : Ensure case line presentations complete and up to date and maintain merchandising adjacencies.
  • Ensure the store team has up-to-knowledge and awareness of security and emergency procedures.
  • Prepare relevant reports to management.
  • Demonstrate positive audit control results.
  • Corporate Standards and Directives

  • Fully understand and support current business initiatives and new product launches in order to drive the success of the business.
  • Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation and Visual Merchandising.
  • Maintain security standards within the store to ensure safety of customers, colleagues and to protect our assets through appropriate care and handling of merchandise.
  • Personal Leadership

  • Work as a team partner with colleagues to ensure customer satisfaction and contribute to a positive store environment.
  • Remain current on all industry news and company updates and complete provided training courses to ensure compliance with company policy changes to better serve customers.
  • Qualifications

  • Minimum 6 years of retail sales experience in which at least 2 years at management level
  • Luxury brand experience is definitely an advantage
  • Strong in store operations, sales & service, people management and training experience
  • Result-driven, proactive, excellent in communication and interpersonal skills
  • Reliable with strong sense of responsibility plus problem solving ability
  • Proficient in computer literacy and fluency in English, Cantonese and Mandarin
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