Customer Service Advisor Hotline / Tracing Team 5 days work
DSL Ltd.
Hong Kong SAR

Hong Kong SAR DHL Express req60525 06 / 06 / 2018

Working Location : Kowloon Bay

You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline.

You are required to handle shipment tracing and customer complaints, as well as to resolve customer enquiries and problems.

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
  • More than 1 year customer service experience, preferably in logistic industry (Candidate with more than 3 years customer service experience will be considered as Customer Service Executive)
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Good PC knowledge and typing skill with 40 wpm
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer oriented, flexible, initiative and able to work under pressure
  • Fresh graduates of Degree / Associate Degree with experiences in direct customer interfaces will also be considered

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