Purpose of the role :
The role will be responsible for TNS HK’s Customer Strategy practice development, and the delivery of financial targets.
Successful Candidate will :
Be responsible for the Expertise area growth plan and new Business development.
Be accountable for, and drive the financial performance - achieve annual agreed Net sales growth and profitability
High level client interaction to hunt and lead the development of business opportunities
Actively promote TNS leadership position in the area of Customer Experience measurement in the market. Actively promote a learning culture that accelerates the development of expertise
Ensure the Customer Strategy Practice continuously delivers thought leadership and brings value to key clients to ensures TNS’s thinking is used as a strategic tool for our clients’ business
Customer Experience domain lead and source of Domain advice to the office. Be involved in delivery of research projects as necessary including signing off on presentations and reports.
Forge strategic links outside the business and engage with others to proactively think about responding to competitor moves, external threats or emerging business opportunities
Role deliverables : Client Leadership
Acts as Trusted Advisor; Develops New Opportunities; Committed to Collaboration across the Group
Proactively leads and builds clients
Hunts new business and relationship opportunities with clients along with BD team and client service
Connects with the client in such a way that co-creation is possible
Inspires and asserts bold and value added insights that establish trusted relationships
Uses initiative and specialist knowledge to identify and preempt future trends and client requirements
Shares relevant industry information / trends with key stakeholders and brings together project knowledge to keep them informed and connected with Kantar
Drives the commercial agenda for profitable client growth
Knowledge and skills required :
Demonstrated Ability to :
Win and create tangible impact on clients business through Customer strategy work.
Get to clients real business issues by understanding their business and asking the right questions to the right people
Champion business change and generate enthusiasm in others towards change and challenge
Bring innovation and creativity to give a competitive edge
Evaluate new opportunities systematically for clients
Strive to deepen client relationships to Trusted Advisor levels, based on strong trust and credibility
Deliver a clear point of viewing a compelling way using advanced communication techniques such as story telling
Show empathy and respect of cultural differences in the business environment; respect the values and diversity, skills and background that others bring and effectively utilize this knowledge to lead, motivate and drive change
See challenges as opportunities
Drive self and others to achieve results and surpass goals using sound processes that reflect financial disciplines and efficiencies
Develop and maintain long term mutually beneficial Client relationships
Growing our Customer Experience business practice KPIs - Rev, Margins, Market Share
Establish TNS as a best in class Customer Experience strategy advisor KPI- Brand Buzz, Presence in Events, Online
Create strong Client engagement KPI - Client satisfaction survey
Future Career Opportunities
Following a period of sustained achievement of the priority outcomes and succession to the position, future career opportunities include Customer Strategy Expertise leadership position across the Region, Other senior opportunities in the HK business, Greater China region / Outside, other WPP companies.