Director, Customer Strategy
Kantar Worldpanel
Hong Kong, Hong Kong

Purpose of the role :

The role will be responsible for TNS HK’s Customer Strategy practice development, and the delivery of financial targets.

Successful Candidate will :

  • Be responsible for the Expertise area growth plan and new Business development.
  • Be accountable for, and drive the financial performance - achieve annual agreed Net sales growth and profitability
  • High level client interaction to hunt and lead the development of business opportunities
  • Actively promote TNS leadership position in the area of Customer Experience measurement in the market. Actively promote a learning culture that accelerates the development of expertise
  • Ensure the Customer Strategy Practice continuously delivers thought leadership and brings value to key clients to ensures TNS’s thinking is used as a strategic tool for our clients’ business
  • Customer Experience domain lead and source of Domain advice to the office. Be involved in delivery of research projects as necessary including signing off on presentations and reports.
  • Forge strategic links outside the business and engage with others to proactively think about responding to competitor moves, external threats or emerging business opportunities
  • Role deliverables : Client Leadership

    Client Leadership

    Acts as Trusted Advisor; Develops New Opportunities; Committed to Collaboration across the Group

  • Proactively leads and builds clients
  • Hunts new business and relationship opportunities with clients along with BD team and client service
  • Connects with the client in such a way that co-creation is possible
  • Inspires and asserts bold and value added insights that establish trusted relationships
  • Uses initiative and specialist knowledge to identify and preempt future trends and client requirements
  • Shares relevant industry information / trends with key stakeholders and brings together project knowledge to keep them informed and connected with Kantar
  • Drives the commercial agenda for profitable client growth
  • Knowledge and skills required :

    Demonstrated Ability to :

  • Win and create tangible impact on clients business through Customer strategy work.
  • Get to clients real business issues by understanding their business and asking the right questions to the right people
  • Champion business change and generate enthusiasm in others towards change and challenge
  • Bring innovation and creativity to give a competitive edge
  • Evaluate new opportunities systematically for clients
  • Strive to deepen client relationships to Trusted Advisor levels, based on strong trust and credibility
  • Deliver a clear point of viewing a compelling way using advanced communication techniques such as story telling
  • Show empathy and respect of cultural differences in the business environment; respect the values and diversity, skills and background that others bring and effectively utilize this knowledge to lead, motivate and drive change
  • See challenges as opportunities
  • Drive self and others to achieve results and surpass goals using sound processes that reflect financial disciplines and efficiencies
  • Develop and maintain long term mutually beneficial Client relationships
  • Priority Outcomes

  • Growing our Customer Experience business practice KPIs - Rev, Margins, Market Share
  • Establish TNS as a best in class Customer Experience strategy advisor KPI- Brand Buzz, Presence in Events, Online
  • Create strong Client engagement KPI - Client satisfaction survey
  • Future Career Opportunities

  • Following a period of sustained achievement of the priority outcomes and succession to the position, future career opportunities include Customer Strategy Expertise leadership position across the Region, Other senior opportunities in the HK business, Greater China region / Outside, other WPP companies.
  • 申請
    通過點擊“繼續”,我允許neuvo同意處理我的數據並向我發送電子郵件提醒,詳見neuvo的 隱私政策 。我可以隨時撤回我的同意或退訂。