Senior Executive, Client Management
DKSH Management Ltd
Hong Kong
11天前

DKSH is the leading Market Expansion Services provider with a focus on Asia. As the term "Market Expansion Services" suggests, DKSH helps other companies and brands to grow their business in new or existing markets.

Publicly listed on the SIX Swiss Exchange since 2012, DKSH is a global company headquartered in Zurich. With 825 business locations in 37 countries 800 of them in Asia and 31,970 specialized staff, DKSH generated net sales of CHF 11.

0 billion in 2017. The company offers a tailor-made, integrated portfolio of sourcing, marketing, sales, distribution and after-

sales services. It provides business partners with expertise as well as on-the-ground logistics based on a comprehensive network of unique size and depth.

Business activities are organized into four specialized Business Units that mirror DKSH fields of expertise : Consumer Goods, Healthcare, Performance Materials and Technology.

DKSH was founded in 1865. With strong Swiss heritage, the company has a long tradition of doing business in and with Asia and is deeply rooted in communities and businesses across Asia Pacific.

Job Responsibilities

  • Coordinate and prepare documents on business integration, including processes and system setup
  • Gather and report client operational results in comparison to KPIs set in service level agreements
  • Identify opportunities to expand services provided to clients, introduce additional values added services to clients and share leads with Business Development
  • Coordinate with internal DKSH departments to ensure all operational issues / service complaints are resolved effectively and timely
  • Prepare, manage and schedule business communications and business review meetings with clients' management teams
  • Identify and support streamlining of existing business processes to ensure DKSH profitability
  • Act as a front-line DKSH representative to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
  • Act as a DKSH representative to communicate relevant issues to clients' management teams
  • Perform ad hoc support to the management
  • Job Requirements

  • Bachelor’s degree in Business Administration, or Supply Chains & Logistics
  • Minimum three years’ experience in a similar role
  • Demonstrate strong understanding of clients' industry / business / products
  • Strong client management, project management and communication skills
  • Strong analytical background and knowledge of statistical analysis methods
  • Proficiency in both written and spoken English & Chinese
  • Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • DKSH competency

  • Takes a broad view, sees ahead and translates strategy into action
  • Is self-driven and acts with a pioneering spirit
  • Works comfortably with concepts and complexity
  • Is hands-on and acts with common sense
  • Takes informed, well-founded and timely decisions based on sound analysis
  • Strives to satisfy our customers’ and clients’ needs to the highest level by providing creative solutions and driving their business
  • Communicates effectively and efficiently with empathy, authenticity and esteem
  • Leads oneself by striving to win and leads others by driving results in a tough yet fair manner
  • Wins others over by negotiating skillfully to achieve optimal results
  • Takes people seriously and acts with passion
  • Embraces, anticipates and drives change and makes the most out of it
  • Is optimistic and translates challenges into opportunities
  • Is able to cope with and recover quickly from problems and setbacks
  • Is dependable and acts in a straightforward way
  • Takes charge and acts in a results-oriented way
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