客服接待員 Customer Service Receptionist
香港大公文化藝術品産權交易所
香港中環夏悫
9天前

1 負責接聽電話 及時處理 回饋電話咨詢 投訴或建議 並定期進行電話回訪

2 建立 更新數據庫及完善話術

3 制作專用工單及各類報表

4 制定服務標准 階段性要求及提供改善方案

5 根據業務內容進行文字回複

任職要求

1 香港地區應聘者需具備中五或以上學曆 大陸地區應聘者需具備大專以上學曆

2 具備流利普通話 表達准確 口齒清晰 有較強親和力 熟練計算機基本操作 中文打字速度每分鍾不少于40字

3 具備較強服務意識 能體現公司專業服務理念

4 有良好團隊合作及敬業精神 具備較強溝通協調能力

5 具有獨立分析及解決問題能力 能承受較大工作壓力

6 有金融業客戶服務經驗者優先

7 有內地工作或生活經驗者優先

Responsibilities :

1. Responsible for answering incoming phone calls, handling and reverting inquiries, complaints, suggestions of calls with immediate action.

2. Creating and updating information database with professional responding techniques.

3. Preparing specialized work orders and making various type of statements.

4. Developing service standards, phased requirements and improvement plans.

5. Providing reports according to the business operations.

Requirements :

1. F5 or above required for Hong Kong candidates, Diploma holder required for Mainland China candidates.

2. Proficiency in spoken Putonghua, accurate expression, articulate, strong appetency; hand on basic operations experience on computer, typing speed in Chinese not less than 40 words per minute.

3. Strong sense of service, able to reflect professional service idea of the organization.

4. Good team spirit and dedicated mindset, strong ability of communication and coordination.

5. Strong independent analytical and problem solving skill sets, ability to work under high pressure.

6. Practical working experience in customer service of financial industry is preferred.

7. Worked / lived experience in Mainland China is preferred.

E-mail : hr takungae.com

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