Consumer Client Services Specialist I
Underwriters Laboratories, Inc
Kwai Chung, HK
19天前

Responsibilities

  • Uses skills and knowledge to resolve complex customer relationship management issues that are escalated from all customer segments
  • Be the customers’ primary contact from various sources (phone and email), on handle test quotation, orders and follow-
  • up activities in a courteous manner

  • Coordinates and develops customer relationships by handling customer inquiries
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments
  • Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc.
  • using the Customer Relationship Management (CRM) system

  • Provides support for non-technical customer requests, including questions / issues such as billing inquiries, service requests and general UL information
  • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project
  • Actively participates in teams to continuously improve and drive quality into UL’s service to the customer. Proactively suggest improvements.
  • Performs other duties as required
  • Qualifications

  • Diploma or above in Textile Technology / Chemistry / Applies Physics / Mechanical Engineering or related disciplines
  • At least 3 to 6 years’ Customer services experience in factory audit / merchandising / inspection / laboratory testing
  • A team player with good sense of customer focus, good interpersonal and communication skills
  • Good command of both spoken & written English
  • Knowledge of Microsoft Outlook, Word and Excel etc
  • 申請
    申請
    郵箱地址
    通過按一下 "繼續 ", 您同意 neuvoo 收集並處理您在本表單中提供的個人資料, 以創建 neuvoo 帳戶並根據我們的 隱私政策 訂閱您的電子郵件通知。您可以在任何時候撤回您的同意, 通過以下 這些步驟
    持續
    申請表格