Digital IT Delivery Lead - HSBC Operations
HSBC Group
Hong Kong, China
17天前

Description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high caliber professional to join our team as Digital IT Delivery Lead .

Principal responsibilities

  • Provide Asia Pacific in region oversight and holistic management of digital service delivery and operation
  • Connect specialists in all related disciplines and experts in Hong Kong and Asia Pacific markets to conduct diagnosis and solve cross teams challenges and issues, in particular those specific to markets
  • Advise on local and regional trends and practices such as customers, partners and service providers, competitors, compliance and regulatory as well as surrounding backend systems integration, which are the essential elements to land the global systems to markets
  • Ensuring adherence to governance procedures and significant contribution to process improvement
  • Considering risk implications in all decisions and activities through a good understanding of business activity, opportunities and threats
  • Ensure that problems are managed at peer level, and escalated efficiently with the minimum disruption to the business
  • Adopt and share standards, tools, best practices, principles for cost, quality and productivity improvement
  • Maintain good exposure and develop knowledge in new techniques, products, services, technologies and standards
  • Requirements

  • University degree in computer science, information technology, related discipline or equivalent experience
  • In depth experience of Internet, Mobile and Digital Experience delivery with a working knowledge of agile methodologies
  • Strong IT Leadership, managing matrix project teams both regionally and globally, with the ability to work effectively as part of a team or on an individual basis
  • Knowledge with domestic trends in terms of Store Value Facility, and technology being used in the context of online payment, Person to Person or Person to Merchant
  • Vendor management experience is definitely an advantage
  • Availability to undertake the travel required for this role as required
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website

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