Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Retail Banking and Wealth Management serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures.
It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-
centric propositions and innovative and efficient distribution channels. We are currently seeking a high caliber professional to join our team as Senior Digital Product Manager, Customer experiences .
Functions as a cross functional user led design team where you as the digital product manager is in the lead of managing the discovery process, problem finding process and solution finding process
Setting the design sprint cycle and lead the sprint planning accordingly
Find and validate the right customer problems as part of a posed important business problem for the Asia region, and perform proper business feasibility study before it is handed over the associated development team
Lead and follow the problem discovery, problem validation, solution finding and validation as well as the feasibility phase whilst using a mix of design thinking, agile methodologies and a lean start up approach along the way
Set out the sprint cycle and lead the sprint planning to effectively use time within this creative process and to keep focus on the problems at hand
Together with the team set up the right analysis, customer engagement, research methodologies, cocreation with customers, active validation with customers in the time frame
Summarise and present back all findings of each sprint cycle to the relevant senior stakeholders in a show and tell set up
Present at each decision point during the process if the customer problem or solution deserves to be worked on further
Ensure the proposition features are best in class, simple, easy to use and differentiating
Serve as a role model within the organisation on the use of user led, data led designing of propositions and solutions and actively engage, enthusiast and share the methodology used
The opportunity to pitch for appropriate investment and ongoing resources, which will vary from small user experience changes to proposed partnerships and acquisitions
Energetic, positive attitude and team player
Solid experience in designing products and holistic customer experiences and have a passion for creating best in class customer experience
Solid experience in cocreation with customer and the use of design thinking, lean start up and agile methodologies
Possess a blend of business and technical savvy, ability to drive strategy into action
Strong understanding of digital customer experience, while experience with travel, lifestyle, and other consumer product development is a strong advantage
Preferable to have had Profit and Loss responsibilities previously
An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
Masters degree or equivalent preferable
You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
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