Service Management Specialist - HSBC Operations
HSBC Group
Hong Kong, China


Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities.

HSBC Operations, Services and Technology is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency.

HOST combines global expertise and technology to help keep us ahead of the competition. We are currently seeking a high caliber professional to join our team as Service Management Specialist .

Principal responsibilities

  • Works closely with the BSO to ensure the Critical Technology Service meets business need
  • Service complies with internal HSBC Group standards & external regulatory requirements are met
  • Service transition is effectively managed through robust change management processes
  • Actively manage capacity and evergreening to future proof the service, and maintain a 3 year service outlook
  • Accountable for all high impact changes affecting the technology service.
  • Works closely with the Critical System Owner, the IT Operations Critical Services Consultancy Manager and Relationship Managers and Supplier Relationship Manager.
  • Works closely with Project and Development managers to ensure all change activity is of high quality and does not impact service levels.
  • Accountable for end to end delivery of the technology service in partnership with ITO programme manager and third party supplier manager
  • Primary point of contact for your service and ensure a consultancy service is available to stakeholder groups.
  • Provide timely & accurate management information to the respective stakeholders.
  • IT Service operates within agreed Service Level Agreement and budgetary targets, and remains compliant against published global technology standards.
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
  • Requirements

  • Proven and extensive experience in IT Service Management, with experience of implantation of ITIL principles.
  • Experience working in front end technologies
  • Knowledge of the appropriate Global Business Domain. For example, Retail Banking
  • Excellent communication and interpersonal skills to develop relationships across business, ITO and software delivery teams globally
  • Strong decision maker and proactive self starter
  • Availability to undertake travel both domestic and international as required
  • You’ll achieve more when you join HSBC. Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

    Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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