Senior Collections Clerk - Hang Seng Bank
HSBC Group
Hong Kong, China
9天前

Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages

Senior Collections Clerk (Unsecured Loans)

RBWM Chief Operating Office

We are currently seeking a high caliber professional to join our department as Senior Collections Clerk.

Principal responsibilities

  • Perform dunning calls to collect delinquent account balances and minimize bad debt losses
  • Negotiate with customers of delinquent account for debt repayment
  • Assist in compiling MIS reports and performing User Acceptance Test on system enhancement and development
  • Provide administrative support to debt collection operations
  • Requirements

  • Completed HKCEE / HKDSE with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, negotiation and problem solving skills
  • Good knowledge of application software such as MS Word, Excel and Access
  • Proficiency in both English and Chinese, with fluency in Putonghua an advantage
  • Candidates with prior telemarketing or call centre exposure are welcome to apply
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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