Assistant Collections Officer
HSBC Group
Hong Kong, China
5天前

Description

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Assistant Collections Officer (Agency Management)

RBWM Chief Operating Office Credit Control Services

We are currently seeking a high caliber professional to join our department as Assistant Collections Officer (Agency Management) .

Principal responsibilities

  • Handle debt collection cases of serious delinquency and apply devised recovery strategies so as to maximize recovery and protect the Bank from potential losses and improve profitability
  • Perform daily operations on collection case assignment and return with external debt collection agencies
  • Handle customer complaint and branch enquiry on the debt collection matters
  • Prepare MIS / ad hoc reports for management review and monitoring of performance of debt collection agencies
  • Provide administrative supports including invoice settlement, account maintenance and documents archive, etc.
  • Requirements

  • University degree / Diploma in a related discipline OR other relevant qualifications
  • With banking experience, preferably with exposure to debt collection operations
  • Knowledge of relevant banking systems such as Online Banking System (OBS), HUB Card System (HCC) and Computer Assisted Collection System (CACS) etc. an advantage.
  • Strong self-motivation, with ability to work independently and under pressure
  • Good interpersonal, presentation and problem solving skills
  • Good knowledge of application software (Skills in MS Word, Excel, Powerpoint and Access)
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
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