A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-
in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Assistant Collections Officer (Agency Management)
RBWM Chief Operating Office Credit Control Services
We are currently seeking a high caliber professional to join our department as Assistant Collections Officer (Agency Management) .
Handle debt collection cases of serious delinquency and apply devised recovery strategies so as to maximize recovery and protect the Bank from potential losses and improve profitability
Perform daily operations on collection case assignment and return with external debt collection agencies
Handle customer complaint and branch enquiry on the debt collection matters
Prepare MIS / ad hoc reports for management review and monitoring of performance of debt collection agencies
Provide administrative supports including invoice settlement, account maintenance and documents archive, etc.
University degree / Diploma in a related discipline OR other relevant qualifications
With banking experience, preferably with exposure to debt collection operations
Knowledge of relevant banking systems such as Online Banking System (OBS), HUB Card System (HCC) and Computer Assisted Collection System (CACS) etc. an advantage.
Strong self-motivation, with ability to work independently and under pressure
Good interpersonal, presentation and problem solving skills
Good knowledge of application software (Skills in MS Word, Excel, Powerpoint and Access)
Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes