Senior Associate / Associate (Call Centre)
The Hong Kong Mortgage Corporation Limited
Central, Hong Kong

We are looking for high-calibre individuals to assist in the operation of HKMC Annuity Plan (the Plan). The Plan is operated by HKMC Annuity Limited (HKMCA), a wholly-

owned subsidiary of the Hong Kong Mortgage Corporation Limited and the individuals will be appointed directly by the HKMCA.

Job Descriptions

  • To handle inbound enquiries and resolve customer concerns;
  • To conduct outbound follow up calls;
  • To report issues and customers’ comments to supervisor for service improvement; and
  • To perform ad hoc tasks as required.
  • Requirements

  • Tertiary educated, with insurance professional qualifications is an advantage;
  • A minimum of 3 years’ relevant experience in call centre, preferably in insurance industry;
  • Good interpersonal skills, strong sense of responsibility, patient and with positive attitude; and
  • Good command of spoken English and Chinese (including Putonghua).
  • Candidates with less experience will be considered for the position of Associate.

    Closing Date : 21 November 2018)

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