Senior Marketing Officer (Public Segment)
The Hong Kong Jockey Club
Hong Kong

The Department

The Customer Management (Public Segment) Department formulates business strategies to channel customer gaming demand and shape a good customer experience for customers in the Mass public sub-

segment. We are now looking for high calibre professional to join our team.

You will :

  • assist the manager to develop and implement effective customer program plans, on-course and CRM events to channel customer wagering interests
  • coordinate with different functional departments and external vendors to ensure good customer experience in HKJC wagering products
  • analyse customer feedbacks and all source of customer data to formulate evaluation reports on effectiveness of customer campaigns
  • coordinate with the team to fulfil procurement process, to prepare marketing materials
  • assist in report and business proposal writing
  • assist in budget planning and monitor program logistics
  • You should have :

  • university degree in Marketing or business related disciplines
  • minimum 3 years of marketing experience in retail industry
  • outgoing, dynamic and creative to cope with fast-paced working environment
  • strong communication skill, problem solving skill and business sense
  • excellent command of written and spoken English and Chinese. Putonghua an advantage
  • good sense of ownership and servicing mind-set
  • occasionally work outside normal work hours as operation requires
  • Candidates with less experience will be considered the position of Marketing Officer.

    Terms of Employment

    The level of appointment will be commensurate with qualification and experience. A contract employment will be offered to the successful candidate.

    Contract renewal will be subject to mutual agreement between the Club and the individual.

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