Process Planning & Management M/AM
China Construction Bank (Asia) Corporation Limited
Hong Kong
27天前

Main Responsibilities : Process Planning & Management Manager / Assistant Manager (1-year contract)

  • ssist business stakeholders / branches to prepare User Requirements documents together with business analysis on the feasibility of the initiatives;
  • act as a bridge among Information Systems Division, business and end users to ensure smooth system implementation

    esign business operation flows in a cost-effective manner and with appropriate control measures to meet internal / external compliance requirements and minimize operational risks

    stablish detailed User Acceptance Test plans and test scripts / procedures; conduct testing for branches / joint testing with non-branch end users

    rite-up of procedural documentations, system operation guidelines and business supporting tools (e.g. customer forms, samples sales scripts etc.

    and draft procedures manuals

    rrange process change deployment by preparing Operational Circular, obtaining approval from Operational P&P Approval Unit, delivering user briefing and conducting post-

    launch health checking and post-implementation review. Conduct formal user training on process related areas before major product / system roll out, and maintain qualified trainer accreditation from HR

    rovide production supports including but not limited to answering post-launch user enquiries when necessary, parameter maintenance for application systems, investigation and assistance in solution formulation for process or system related incident / customer complaint

    Requirements : egree holder with 2-7 years solid banking experience

    ands-on experience in at least one of the following areas for extended period :

    business analysis or operations and methodology in financial institution, banking operations in either front or back office and UAT and system support

    amiliar with banking operations

    xcellent English and Chinese writing skills, preferably with experience in procedural manual writing

    roficiency in Putonghua will be an advantage

    eticulous at work, good analytical and logical thinking skills

    ood negotiation, communication and interpersonal skills

    trong PC knowledge

    ustomer-oriented and willing to work overtime

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