Team Leader
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.


Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.

Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.

We are currently seeking a high caliber professional to join our department as Team Leader, Claims.

Principal Responsibilities

  • Oversee and manage the daily operation of claims and ensure service standard meets with Company standard
  • Formulate claims philosophy in order to achieve company goals, establish operation guidelines and procedures for claims and identify any anti-
  • selection and / or fraud cases

  • Provide management information on claims experience and suggestions / executions of claims monitoring controls
  • Assist Head of Underwriting and Claims / Chief Underwriter to provide management information on the performance of services provided
  • Participate in new product launch, product revamp, new distribution channel by providing feedback and opinion on claims aspect, review and comment the product / functional specifications, contract and / or endorsement wordings, claims workflow and guidelines
  • Provide competent claims advice within the delegated authority
  • Participate in determining system requirements for claims administration
  • Provide training to distribution channels, branches for the update of claims procedures and guidelines, new regulations from regulator, new product launch, refreshment of claims workflow and guidelines
  • Provide market information on new service ideas and workflow to streamline the procedure and improve services
  • Responsible for staff coaching, mentoring, development of claims staff
  • Requirements

  • University graduate with 15 years of solid life claims experience of which 10 years in managerial role
  • Professional qualification in life insurance such as FLMI, ICA, etc.
  • Good communication and negotiation skills, with a thorough understanding of company products and analytical mind
  • Customer focus with excellent service skills
  • Independent and strong job commitment
  • Knowledge in PC applications of software including Word, Excel and PowerPoint
  • Fluent in written and spoken English and Chinese
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes
  • 申請
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