Core Business Services – Business Development – Business Development Operations Manager
Ernst & Young Global Limited
Hong Kong, Hong Kong, CN

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong.

As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Business Development team and you will support and execute go-to-market business development and marketing strategies.

As a Business Development professional, you’ll work with account teams to build relationships with our clients, drive new business and build revenue growth.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning.

That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities.

Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job summary

The FSO Asia-Pacific Accounts and Business Development (BD) team is looking for a high caliber Business Development Operations Manager in Hong Kong.

This individual will support the Business Development Leader in executing the Accounts and Business Development strategy and will be responsible for managing a number of Accounts and BD projects.

This is a high visibility position, providing a challenging opportunity for a motivated individual to work closely with Asia-

Pacific senior leadership team in a fast-paced environment and obtain a strong understanding of EY Financial Services business in Asia Pacific.

Key responsibilities

  • Support Business Development Leader in managing Regional Business Development (BD) Team :
  • oServe as a central point of contact for individuals on BD strategy or key initiatives

    oDevelop content for executive level presentations, business cases and reports

    oOwn and coordinate BD meetings (timings, agenda, materials)

    oManage BD Transformation

    oOnboarding of new BD members

    oOperationalize the sharing of BD best practice

    oWorking with Diversity & Inclusiveness teams to drive initiatives across the region

    oDriving transformation projects related to BD across the region

  • Manage offshore support for markets function :
  • oExecution and oversight of offshoring account and BD coordination

  • Pursuit and pipeline management :
  • oEnsuring proper CRM and pipeline management practices are applied across the region

    oSupport BD leader in challenging BD community and pursuit teams on strategic approach to winning deals, ensuring we have right winning strategy and pursuits process in place to improve our chances of winning in the market

    oEnsuring we are using EY’s proven sales methodology on all key pursuits.

    oInstilling the Exceptional Client Service (ECS) principles across the BD community and overseeing the client satisfaction program ASQ

  • Connecting with area and global :
  • oParticipating in global and area BD meetings and networking calls

    oParticipating in internal and external sessions demonstrating EY Go-to-Market tools (i.e. Growth Navigator, Growing Beyond Borders, EY Benchmarking )

  • Budgeting and cost management :
  • oResponsible for Budgeting and forecasting BD spend for the region

    oManage BD headcount and budgeting with BD leader

    oMeasure and monitor cost of sales investment (e.g. monitor, control and assess BD investment)

    Qualifications, Education and Certification

    To qualify, candidates must have :

  • A Bachelor degree with relevant postgraduate / professional qualification is desirable
  • Minimum 7 years of relevant work experience in business development, account management, operations and / or consultancy
  • Professional Services industry related knowledge / experience and commercial acumen.
  • Understanding of EY organization (Global, Areas, Regions, Service Lines and Functions) is preferred but not mandatory
  • Strong project management experience and organizational skills
  • Strong Excel, Word and PowerPoint skills
  • Proven ability in data analysis and reporting with strong attention to detail and data integrity
  • Excellent problem solving skills, confidence to propose new ideas and ability to influence at all levels
  • Professional and confident with first rate interpersonal skills
  • Excellent written, oral and presentation skills
  • Excellent written and spoken English. Chinese language a plus.
  • Work on own initiative unsupervised and ability to juggle conflicting demands on time and prioritize effectively
  • Eagerness to contribute in a virtual team environment and ability to work cooperatively with other teams across Asia-Pacific, demonstrating cultural awareness and sensitivity
  • Service-orientated personality, proficient at delivering high quality work within deadlines
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