Description :
To operate computer in respect of projects / systems under Family Health Service (FHS) and associated equipment / facilities according to prescribed standards and procedures, monitor their performance and perform routine operator maintenance
To provide first line help service to terminal network users and perform associated help desk activities using tools provided, if any and carry out on-
site inspection and take recovery action according to prescribed procedures and assist in setting up workstation or networked equipment, scheduling and monitoring computer equipment installation / relocation and perform site preparation work
To keep stock and monitor stock level of computer supplies and to update and maintain inventory records of computer hardware, perform physical checks and maintain procedure manuals and documentation
To coordinate vendors for PC hardware support, maintenance and disposal
To perform NAS configurations, trouble shooting and system administration. Monitor and maintain data backup and recovery
To assist in IT related project such as relocation, hardware deployment, major software upgrade and change
To perform any other relevant IT duties as assigned by the supervisors as and when required
Skills :
Level 2 or equivalent or above in five subjects, including Chinese Language and English Language, in the HKDSE, OR
Level 2 / Grade E or above in five subjects, including Chinese Language and English Language (Syllabus B before 2007), in the HKCEE, OR
Diploma / Higher Diploma / Degree holder in Computer Science or equivalent
At least 2 years of working experience as an IT Assistant
Knowledge in the application of common business software such as Excel, Words, PowerPoint, Lotus Notes and etc, is required
A solid understanding of Windows 7 / 8 / 10 & network support such as Router, Switch and Firewall
Frequently travel among clinics is required
Required to work on any non-clinical duty Saturday to be assigned by FHS
Required to work beyond normal working hours if circumstances warranted. The overtime work involved will be compensated by time-
off as arranged and approved by the supervisors
The job requires the following mandatory skills :
1 Year x Networking
1 Year x PC LAN Support
1 Year x Windows 7 / 8 / 10