Senior Customer Service Representative
HSBC Group
Hong Kong, China


A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-

in-class products and services.We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Customer Service Officer / Senior Customer Service Representative, IPS Account Services Section

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years.

Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our IPS Account Services Section as Customer Service Officer / Senior Customer Service Representative .

Principal responsibilities :

  • Provide quality phone banking services to different types of customer
  • Process customer requests in a professional manner
  • Handle customer opinion / feedback timely to maintain a high level of customer satisfaction
  • Keep abreast of the banking knowledge and meet the compliance / regulatory requirements
  • Requirements :

  • Diploma or Degree Holder; Form Five with relevant working experience will also be considered
  • Require to work with flexi-hours
  • Strong customer service orientation, with good communication and phone skills
  • Willing to share ideas with colleagues and enjoy teamwork
  • With drive to learn for growth in the banking industry
  • Proficiency in both English and Chinese, with proficiency in Putonghua an advantage
  • Relevant professional qualification in insurance and investment an advantage
  • High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
  • Candidates with less experience will be considered as Senior Customer Service Representative )

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