Service & Training Manager - Asia
Triumph International
Hong Kong
6天前

Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®.

Globally, the company serves 40,000 wholesale customers and sells its products in 3,600 controlled points of sale as well as via several own online shops.

The Triumph Group employs close to 25,000 people and achieves revenues of Swiss Francs 1.58 billion (2016). It is a member of the Business Social Compliance Initiative (BSCI).

Our Global Sales Department at our regional headquarters in Hong Kong is looking immediately for a highly motivated Service and Training Manager - Asia.

  • Support Regional Head of Service & Training via working directly with cluster / country field expert to extract domain knowledge and best practices
  • Develop best-in-class product & service training material that blends modern learning techniques and storytelling to provide a personal touch for our customer
  • Collaborate with brand and marketing team on latest concept and innovation launch to enable persuasion capability at retail level and drive brand penetration
  • Coordinate with regional brand and sales team on annual training strategy and tactics;
  • Support Hong Kong Retail team on bi-annual key launches and service training;
  • Ensure timely execution of new staff training to minimize attribution rate and activate sales contribution
  • Work with Corporate Learning & Development Leader to provide training toolkits, conduct train-the-trainer to enhance delivery quality
  • Devise training performance metric and conduct cluster / country trainer performance tracking
  • Support Regional Head of Service & Training to manage service standards and KPIs (e.g. Mystery Shopper program / Net Promoter Score)
  • Consolidate cluster / country consumer service practices
  • Participate in corporate service design process and work with other functional head to provide service excellence to our consumer
  • Influence wider-scope organization to become a consumer centric & service driven culture via advocacy program
  • Professional experience

  • Minimum 5 years in Learning & Development / Training / HR Operation function
  • Preferably with one year experience focus in frontline retail store operation (sales & service / customer service) training in APAC markets is required, e.
  • g. China, South East Asia or Taiwan

  • Proven experience of generating and delivering product & service education program with a strong consumer focused approach
  • Prior experience in field coaching and trainers’ coaching is an advantage
  • Knowledge of textile / apparel / fashion industry would be an extreme advantage
  • Experienced user with MS Office applications
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