Customer Service Specialist
Intel Corporation
hong kong, , CN

Job Description

As part of Intel, we will continue to apply Moore's Law to drive the future of field-programmable gate array FPGA technology.

The Programmable Solutions Group PSG has been delivering industry-leading custom logic solutions to customers since inventing the world's first reprogrammable logic device in 1984.

In order to take advantage of the many opportunities that we see in the future for FPGA's, PSG is looking for a great Customer Service Specialist to join our team.

As a Customer Service Specialist, with the Business Management Team, you will have a customer facing services role account management that includes issue resolution, and escalation management, at both the business owner, and executive level.

You will communicate, in a professional manner, with external, and internal, parties i.e. customers, distributors, sales, operations, marketing, finance.

You will balance multiple priorities with strict deadlines, maintain a high level of accuracy, possess strong attention to detail, and customer service.

You must have excellent analytical, problem solving, organizational skills, and have a strong teamwork orientation.Your responsibilities with include, but not limited to, the following : * Order backlog management for distributors and direct customers.

  • Review, and process, change orders to ensure PSG backlog matches customer backlog, within agreed terms, conditions, and internal guidelines.
  • Work with sales, distribution, and planning teams to support urgent customer requests, own and drive escalated "expedites" as necessary.
  • Development, and maintenance, of positive customer relationships.* Support PSG sales teams with customer queries.* Support OEM / AD customer queries, such as scheduling and shipping queries, export information, and lead times.
  • Assist the finance team, and traffic customer related queries.* Work with marketing, distribution, and factor teams to support Hard Allocation product activity.
  • Management of returns, stock rotation, SIP and complaint resolution.* Order Admin - suspense table, block report, price maintenance.
  • Lead and / or assist Geo and Corporate projects related to Order Management and Supply Chain.* Drive continuous improvement to build best in class performance and increase internal / external customer relationships.
  • Qualifications

  • Bachelor's Degree* 5 years of customer service, supply chain, program management, order management, planning, or related experience in a semiconductor or high-
  • tech company.* Hands on experience with order management systems like SAP, Oracle, Salesforce, JDA, or similar* Experience with MS Excel, Word, PowerPoint, Outlook, MS Office* Spoken foreign language Japanese, Chinese other than English would be an advantage

    Inside this Business Group

    Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions.

    SMG works across business units to amplify the customers voice and deliver solutions that accelerate their business. Our teams work across the entire sales cycle, pushing ingredient products to our "billings" customers while also pulling end solutions through to "consumption".

    We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples.

    The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe.

    Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

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