Customer Service Officer
Besteam Personnel Consultancy Limited
Kowloon
5天前

Minimum 2 year of relevant experiences, in fashion is an advantage

Knowledge of shipping and logistics arrangement

Result oriented, self-motivated

Matured ,independent and proactive

Good communication and interpersonal skills

Familiar with MS Officer (e.g. Word, Excel, PowerPoint)

Excellent written and spoken in English

Responsibilities :

Support the wholesale team with administrative work to ensure all targets are achieved across men’s & women’s (all categories)

Liaison between customer service and wholesale team daily to ensure clients logistic and operational needs are being met

Answering customer service with PO inquires, discrepancies, RA, deliveries, repairs and special orders

Running and recapping weekly delivery reports to monitor delivery flow and identify issues

Providing color code, barcode and copy (care / content) information as accounts request

Enter and process orders (upload to GIS and ST3K)

Monitor and support client accounts as it relates to proper pricing, copy information, brand presentation, and image requirements

Ad hoc project as assigned

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