Reporting to the Managing Director Global Strategic Account Management, the Account Manager is at the hub of the business, responsible for supporting our business with important Global Strategic Accounts.
Key Functions and Responsibilities
The individual will be responsible for supporting some of our most important accounts as part of the Global Strategic Accounts function within FTSE Russell.
Working closely with the Global and Regional Directors in Sales; plus Marketing, Product; Research, ETFs and regional sales executives and using their resource to implement growth plans, the Account Manager will have as their key areas of responsibility :
Responsibility for the support of the Global Strategic Accounts within the Asia-Pacific Region
Supporting and working very closely with the local Regional Director in supporting Global Strategic Accounts
Develop and implement strategic growth plans to increase adoption and penetration of FTSE Russell services within Global Strategic Accounts
Identify innovative solutions to provide our clients with a competitive advantage
Develop and manage key relationships with senior and / or influential contacts
Ensure the efficient business running and servicing of key accounts from a day-to-day perspective
Drive demand and adoption of FTSE Russell services through education and solution selling
Support the Global and Regional Directors by engaging at a business level with clients covering new products, changes to product and business development activities.
Support commercial and legal negotiations with clients to close contracts and help win new business.
Proactively communicate enhancements to products and services, and cross-sell new offerings for future sales.
Identify and help progress revenue-generating opportunities.
Ensure overall client satisfaction of FTSE Russell index products
Handle any client questions and problems and progress suitable solutions.
Analyse complex issues and work with operations, product management to ultimately resolve. Delegate less complex activity other support roles.
Develop an understanding and positioning of FTSE Russell indexes and capabilities for prospects and clients. And understand the full FTSE Russell product suite including Smart Beta, ESG, Fixed Income and Multi-Asset Indices.
Occasional overseas travel through Asia-Pacific required.
Contribute to product development and enhancement process, articulating needs and issues clients face.
This is a key client-facing role that requires a desire to deliver a quality customer experience and develop new business for FTSE Russell.
The individual will need to have the following key attributes :
Drive to achieve business goals
Excellent relationship skills
Good networking ability
First class presentation and communication skills
Ability to deal with multiple priorities and changing requirements
Candidate Profile / Key Skills
Bachelor’s degree required in Finance, Economics or related field.
Investment management and index industry knowledge highly advantageous.
Professional customer service experience.
Demonstrable experience in financial services industry.
Excellent usage of Microsoft suite (Outlook, Word, Excel, Powerpoint, etc.)
Analytical skills including the ability to analyse complex spreadsheets and financial data.
Superior Client service skills, including adept listening skills and strong negotiation ability.
Superior communication skills, including written, oral and presentation skills.
Ability to lead and influence clients and associates to become FTSE Russell index advocates.
Excellent problem-solving skills.
Diplomacy and professionalism in stressful situations.
Professional presence, appearance and attitude.
Excellent interpersonal and teamwork skills.
Excellent time management, prioritization and organizational skills.
Experience of salesforce.com or similar CRM use an advantage
People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.
We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.
We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.
A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.
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