Ensure demand management process for EH applications (customer online portal (Eolis) and policy administration system for Bonding business (Avalis)) and be responsible of end-
to-end processes related to those applications :
Identification of evolutions needs
Request For Change and defects analysis and delivery follow up
Filtering and prioritization of RFCs
Collaboration in high level design and cost estimation with Group Business Change Partners
Coordination of release testing activities
Continuous communication of statuses with relevant stakeholders (end users at BU level and group)
Ensure regional budget for applications in scope is respected
Provide business support on systems in scope to BU’s users, (parameters settings, guidance for system usage, troubleshooting)
Coordinate and train Super Users located in the different BUs
Provide functional and process expertise on applications in scope
Take active part in designing processes and user guides wherever needed and build knowledge management database on applications / processes in scope
Take active part on projects involving and / or impacting applications in scope or any other ad-hoc project in the operations perimeter (IT, Business Process improvement, etc).
Goes from scoping, to follow up and implementation / delivery.
KEY REQUIREMENTS / SKILLS / EXPERIENCE
Minimum 5-10 years working experience.
Previous working experience in insurance industry and / or consulting firm is an advantage.
Good understanding of business functions such as Operations, IT, Finance, etc.
Competency in data analysis and performance / operation metrics
Competency in Business Process Management and Business analysis
Good project management skills and experience
Good problem solving skills and good business sense
Ability to adapt to changing environment
Good organizational and leadership abilities
Strong managerial, presentation and communication skills
A good team player
Good command of English
Able to work under pressure in a fast pace environment
Proficiency in MS Office, IT / Business Infrastructure
All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 6 months for future recruitment purpose and will then be destroyed.