As the world’s largest and most trusted cloud delivery and security platform, Akamai makes it easier for our customers to provide the best and most secure digital experiences on any device, anytime, anywhere.
Akamai’s massively distributed platform is unparalleled in scale with over 200,000 servers across 130 countries, giving customers superior performance and threat protection.
Akamai’s portfolio of web and mobile performance, cloud security, enterprise access, and video delivery solutions are supported by exceptional customer service and 24 / 7 monitoring.
To learn why the top financial institutions, e-commerce leaders, media & entertainment providers, and government organizations trust Akamai please visit , , or Akamai on Twitter.
Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team.
Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more at .
About the Team
Akamai’s Carrier Products Division is responsible for developing and selling products for network service providers.These products include CDN SaaS offerings and a whole new line of licensed CDN products sold under Akamai’s Aura brand.
Akamai’s Aura products incorporate the strength of Akamai’s global distributed computing system packaged into a software product and sold to network service providers either directly, through systems integrators, or via OEM embedding into network nodes.
As a Senior Product Support Engineer you will become a key technical contributor within a small cohesive team providing advanced product support and professional services for Akamai’s Carrier Products Division Aura Content Delivery Network solutions and Answer-
X Recursive DNS Servers. Work closely with Akamai customers, Field / Sales Engineers, and Development Engineering towards the successful integration, deployment, operation, and ongoing technical support of Aura powered Content Delivery infrastructure.
Provide timely resolution of complex technical issues escalated to the Carrier Support organization as reported by customers and Akamai’s Sales, Support, and Engineering organizations.
Replicate and characterize complex product related issues and drive resolution through Development Engineering. As a Senior Product Support Engineer, you will be responsible for :