Training & Development Lead
McDonald's
Hong Kong
16天前

About Us

McDonald’s ® is one of the world’s most renowned leading brands in quick service restaurant industry with over 15,000 staff in HK, we are now looking for a high caliber candidate for the following position :

Accountabilities

Training Strategy Revamp and Implementation

  • Design and develop training strategies with blended methodology
  • Revamp and transform the current training methodology
  • Lead and drive changes

  • Identify training needs and revamp current training curriculum to ensure frontline staff equip with all necessary skills (e.
  • g. Field Coaching, Customer Service Training, other soft skills)

  • Develop trainings for mid-management and frontline staff according to McDonald’s core values, ensure the EVP are well-
  • cascade and understood within the organization.

  • Lead and develop a team of Learning & Development professionals to drive the process and tools for communication alignment, success measurement and sustainability.
  • Be an influencer in McDonald’s to communicate and implement the training agenda along the whole hierarchy
  • Professional should

  • Bachelor degree or above with minimum 10 years’ experience in training and development with sizable company
  • Knowledge and understanding on training needs in Retail / Hospitality / Food / FMCG / Financial Services preferred.
  • Track record in driving changes in training development in sizable company
  • Sensitive to market benchmarking and be able to leverage successful examples to improve McDonald’s training agenda
  • Excellent interpersonal skills, proactive, innovative and open minded
  • Fluent written and spoken Chinese and English
  • Applicants not invited for an interview within 6 weeks may consider their applications unsuccessful.

    Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. We will retain the applications of candidates not selected for a period of no more than 12 months.

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