Reports to : Assistant Manager Customer insight and QC
Department : Inflight Services Department (ISD)
This position is responsible for supporting the management of crew groups and to gather insights from crew and customers.
Support the team to lead innovative projects enabling cabin crew to perform their job effectively and consistently. Gather and consolidate customer feedback data from Cabin Reports, Reflex, and other crew feedback channels to identify trends / needs for improvement.
Support crew consultation activities. Support Quality Control programme to ensure crew are performing up to standards.
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only.
Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
Job Segment : Customer Service