This role provides administrative support to the Claims team and may involve handling of simple straight forward claims. Job Duties
Assist in system data entry including claim registration, payments and reserve adjustments, etc.
Handling of First Notification of Loss ( FNOL ), enquiries or claims and where necessary it may involve contact with customers, intermediaries, external service providers, third parties, etc.
Setting up and managing filing and administrative systems to ensure that necessary information is recorded, secure and accessible.
Assist in claim files and documents preparation and / or processing for onward handling by respective Claims handlers.
Process / handle mostly low value, simple and straight forward claims under guidance within assigned authority and agreed service standard as and when required.
Deliver duties within agreed service turnaround time and claims service KPI targets.
Additional duties and responsibilities as warranted.
Relevant academic qualification.
Meet relevant local mandatory qualification requirement where relevant.
Preferable at least 1 to 2 years working experience. Basic general insurance knowledge is preferred.. Fresh graduate can be considered as well.
Administrative skills or experience is preferred.
A good team player and able to work independently.
Possess good interpersonal and customer service skills.
Proficiency in oral and written communication skills in English and Cantonese.
Ability to work on relevant PC applications.