Refinitiv is a multibillion US dollars business. It provides critical news, information and analytics, enables transactions and connects communities of trading, investment, financial and corporate professionals.
It also provides leading regulatory and risk management solutions to help customers anticipate and manage risk and compliance.
Within the technology function, Technology Operations manages the continuous availability and evolution of Refinitiv internal and customer facing applications and underlying infrastructure.
These services process billions of updates per day, millions of web requests from and to hundreds of thousands of financial terminals, tens of thousands feeds, etc
The Technology Operations guaranties the application service availability, their deployment and set-up for Refinitiv. It supports hundreds of services running from about 60, 000 production servers, manages the underlying network and platform infrastructure as much as the applications and ensure that our vendors and third party providers deliver in line with our business expectations.
It stores 60,000 Terabytes of data and handles 79 billion market messages per day ; critical information which must always be available to our customers.
To support our business strategy in more agile and effective ways we are moving to a platform strategy supported by virtual technology.
Our Operations need to evolve to operate at scale a business critical platform hosted in virtualized Data centers and cloud environments.
We are moving to a lean enterprise DevOps model embracing the cloud and other Data center software driven opportunities supported by strong standard and processes.
As functions of the Technology Operations, Reliability Engineering deliver support and continuous integration activities across the application and infrastructure operation maintaining the business critical systems running or subscription products.
These groups are also accountable for driving the Customer Experience agenda within their respective domains. Drives support and continuous integration across key domains.
These groups are organized per business focus and report to the respective Global Heads of Reliability Engineering
The Head Trading of Reliability Engineering is responsible for the 24x7 application (infrastructure) support of the Trading business critical services that underpin the overall performance of a multi-
billion dollar business segment within Refinitiv.
The Head of Reliability Engineering manages a global organization of Level 2 support engineers and site reliability engineers.
The group is contributing to the availability of services, their security and regulatory compliance, and the customer experience associated with their domain.
The group also guaranties the reliable, agile and continuous flow of change required to optimize the performance of their platform ecosystem and performance of the customer service.
The leader in this domain will be accountable for building a customer and business centric service culture across their team whilst establishing a true DevOps capability across the broader organization and helping to delivery a fundamental transformation to the underlying infrastructure and services.
This will include optimizing the infrastructure estate and cloud-based capabilities, and driving focus on high-value activities through effective use of automation, Artificial Intelligence and Machine Learning.
This role will report to the CIO, Technology Operations.
Key focus areas :
to end service experience and associated cost of delivery
In line with CIO Technology Operations focus :
The individual in charge :
Experience and knowledge
Knowledge / Education
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.
With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.
At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.